Book review on Strategic Customer Service: Managing the Customer Experience to Increase Positive Word of Mouth, Build Loyalty, and...
Book review on Yes! 50 Scientifically Proven Ways to Be Persuasive, by Noah. J. Goldstein, Steve J. Martin, and Robert B. Cialdini.
Book review on New Sales Speak: The 9 Biggest Sales Presentation Mistakes and How to Avoid Them, by Terri L. Sjodin.
Book review for sales professionals on Hope Is Not a Strategy: The 6 Keys to Winning the Complex Sale.
Book review on Winning the Professional Services Sale by Michael W. McLaughlin
Book review on Presentation Zen: Simple Ideas on Presentation Design and Delivery - fantastic resource if looking to improve...
Book review for experienced or new leaders on The First 90 Days: Critical Success Strategies for New Leaders at All Levels by...
Book review on Stephan Schiffman's 25 Toughest Sales Objections (and How to Overcome Them) helps to be prepared for objections...
Book review for sales professionals on Paul Cherry's Questions that Sell: The Powerful Process for Discovering What Your Customer...
