Book recommendation on Adam Toporek’s book, Be Your Customer’s Hero: Real-World Tips & Techniques for the Service Front Lines.
Book recommendation on J.B. Wood’s book, Complexity Avalanche: Overcoming the Threat to Technology Adoption.
Book recommendation on Managing Customers as Investments: The Strategic Value of Customers in the Long Run, by Sunil Gupta and...
Book recommendation on Kelly Leonard and Tom Yorton’s book, Yes, And: How Improvisation Reverses “No, But” Thinking and Improves...
Book recommendation on Judgment Calls: 12 Stories of Big Decisions and the Teams That Got Them Right, by Thomas H. Davenport and...
Book recommendation of Bag the Elephant! How to Win and Keep BIG Customers, by Steve Kaplan.
Book recommendation on Rick Marcet’s book, Win/Loss Reviews: A New Knowledge Model for Competitive Intelligence,
The key to selling yourself is knowing yourself.
