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Book Reviews

How to Win and Keep Big Customers

Going after small contracts is part of a career in sales, but how do you go after the big ones? Steve Kaplan has written the manual on how to "bag the elephants."


How to Win and Keep Big Customers

Those of you who have sold efficiency products or solutions to large companies know the significant effect it can have on your own company’s bottom line. A single, large contract can mean the difference between a great year and a poor one. While you shouldn’t put all your eggs in one basket, it may be a wise decision (depending on the nature of your company) to target large organizations. This is easier said than done, of course.

How to Win and Keep Big Customers

In his book, Bag the Elephant! How to Win and Keep BIG Customers, Steve Kaplan shares a wealth of strategies on how to successfully sell to large accounts (which he calls “Elephants”). He gives advice every step of the way, from finding a good prospect to making the sale – and beyond. If you’re interested in how to leverage large accounts to grow your business, I highly recommend picking up a copy of this book.

Here’s a summary from 
Amazon Books:

“Bag the Elephant is all about how smart businesspeople can woo and keep those all-important elephants – the big, make-or-break customers. Like its companion, the New York Times bestseller Be the Elephant, it is filled with dynamic advice and real-life examples, delivered in an energetic, straight-shooting fashion that gets right to the core of its powerful idea – how to land the account that will put you over the top. Here are five keys to achieving the elephant mindset and understanding the big customer: 

  • How to map and use a big company’s red tape to your advantage.
  • Why the elephant needs you as much as you need it.
  • Preparing yourself and your pitch.
  • How to negotiate with elephants without losing your profit margins.
  • And how to avoid the five killer mistakes, from mismanaging client expectations to losing sight of the numbers.

 “For small business owners, entrepreneurs, executives, and salespeople, stalking and landing an elephant can be the most profitable adventure of your life, and Kaplan explains everything you need to know.”

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Mark Jewell

Mark Jewell

Mark Jewell is the President and co-founder of Selling Energy. He is a subject matter expert, coach, speaker and best-selling author focused on overcoming barriers to implementing projects. Mark teaches other professionals and organizations how to turbocharge their sales success.

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