I’ve written about the importance of listening and the positive effect it has on building rapport. Listening (or the perceived act of listening) requires more than an open ear. In order to reinforce in your prospect’s mind that you’re interested in what they have to say, you need to make visual contact.
Today, I’d like to share an article in FastCompany that emphasizes taking another route for becoming a good listener… emotional intelligence. Read the article and try to use your feelings to listen better.
