Frequently Asked Questions

Users with a login and password for the Selling Energy website can access our Learning Management System (LMS), where all online training videos are hosted. To get started, visit www.sellingenergy.com and click “Login” in the top toolbar.

If you’re a new user:

You’ll need to create a password. You should have received an email from us with a link to set it up. If you can’t locate it, just email us at success@sellingenergy.com and we’ll resend it.

If you’re a returning user:

Please note that passwords from our previous website may no longer work. We apologize for the inconvenience. Simply click “Login” and then “Forgot password?” to reset your credentials.

Once your password is updated, we recommend checking “Keep me logged in” when you sign in for quicker access in the future.

If you need help accessing your LMS account, please contact us at success@sellingenergy.com and we’ll be happy to assist.

Please note: An individual must have previously purchased an annual license to one of our online training courses in order to view training content in their LMS account.

Segment Guides has been completely updated! Users with current annual access to Selling Energy's Segment Guides will now find this resource inside of our Learning Management System (LMS), alongside their online training courses. 

Users with a login and password for the Selling Energy website can access our Learning Management System (LMS), where all online training videos are hosted. To get started, visit www.sellingenergy.com and click “Login” in the top toolbar.

If you’re a new user:

You’ll need to create a password. You should have received an email from us with a link to set it up. If you can’t locate it, just email us at success@sellingenergy.com and we’ll resend it.

If you’re a returning user:

Please note that passwords from our previous website may no longer work. We apologize for the inconvenience. Simply click “Login” and then “Forgot password?” to reset your credentials.

Once your password is updated, we recommend checking “Keep me logged in” when you sign in for quicker access in the future.

If you need help accessing your LMS account, please contact us at success@sellingenergy.com and we’ll be happy to assist.

Please note: An individual must have previously purchased an annual license to one of our online training courses in order to view training content in their LMS account.

Mark loves to interact with his students and is passionate about helping people succeed. If you have an elevator pitch or one-page proposal you would like Mark to review, or are experiencing difficulty connecting with a prospect, please consider submitting your challenge for Mark to go over live on his monthly Mastermind Group Coaching Call. During the live/online call, Mark will review your elevator pitch or one-page proposal, or suggest techniques to successfully connect with that difficult-to-reach prospect, not only for your benefit, but for the benefit of your peers on the call. If you are having a particular issue, it’s very likely that others are having it too, so please consider submitting your question to Mark via the Mastermind Group RSVP form.

Alternately, you can reach out to us at success@sellingergy.com to submit your question or problem, letting us know if Mark may address your concern during the next monthly call, or if you prefer that Mark answer your question one-on-one. Please keep in mind that due to Mark’s busy travel and training schedule, his response may be delayed. If you aren’t able to join the call live, remember, you can always retrieve Mark's answer to your question by listening to the Mastermind Group Coaching Call recording found in your Online Training (LMS) account.

Please note: Our Mastermind Group Coaching Call RSVP form does not allow users to upload documents at this time. If a document accompanies your question, please send it to us at success@sellingenergy.com. The Selling Energy Team will make sure Mark receives your document(s). Thank you!

All of our offerings are specified as strictly for individual use only. As such, sharing of login credentials with another user is prohibited by our Terms of Service. If you are interested in accessing our content for group or team viewing, please contact us at success@sellingenergy.com or 415-814-3744. We will be happy to help you get everyone properly registered.

If you opted out of receiving our email communications by clicking on the “unsubscribe” link found at the bottom of our blog emails, you will no longer receive any correspondence from us. As such, we will be unable to send you invitations to Mastermind Group Coaching Calls, or reach out with post-training follow-up instructions for accessing bonus content, etc. To opt back into receiving email correspondence from us, please open a prior marketing email from us, such as an invitation to join us for our Monthly Mastermind Group Coaching Call. At the bottom of a marketing email you'll see a link to "Manage Preferences." From there you’ll be able to reset all of your subscription preferences. Alternately, you can re-subscribe to communications from us by filling out our communications preferences form here or filling out our blog request form. If you need help, just contact us at success@sellingenergy.com. We'll be glad to help!

To ensure that our communications reach your inbox, please:

• Add success@sellingenergy.com to the address book within your email client. Each email client has different steps for indicating that a contact is a “safe sender.” Here are the steps for those using Outlook:
  • For Outlook on the Web (Outlook.com or Office 365) 
    1. Sign in to your Outlook account on the web at outlook.com.
    2. Click the Settings icon (gear icon) in the top-right corner.
    3. Select View all Outlook settings at the bottom of the Settings pane.
    4. In the settings window, go to Mail > Junk email.
    5. Under the Safe senders and domains section, click + Add.
    6. Enter the email address or domain and press Enter on your keyboard.
    7. Click Save at the top or bottom of the page to apply the changes. 
       
       
  If you need help with other systems, please reach out to us!
• Ask the IT Team at the company you work for to whitelist our domain, @sellingenergy.com.
• Open emails from Selling Energy and click links. If you continue to open and click our emails, your email client will “learn” that you consider us a safe sender.
• If you see any of our emails in your Spam folder, move them back into your Inbox. This will “teach” your email client where to route our correspondence in the future.

A week or so after all trainings where headshots are taken, we send each attendee an email with a Dropbox link containing their individual headshots. Maybe you did not receive this email because you just missed seeing it, but it’s possible that you accidentally unsubscribed, or that our emails are being routed to “junk” by your email client (see FAQs above to solve these problems). Whatever the reason, we can help. Write to success@sellingenergy.com, tell us when and where the training took place, and request that we resend you your headshot. We’ll be glad to send out your headshot again!

If you have different question, just reach out to us at success@sellingenergy.com or 415-814-3744 and we’ll be happy to assist you!